Job Description

QA Support Specialist

Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 25-year track record of excellence. We don't just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If you're looking for a company that values exceptional quality and operates on a foundation of trust, you belong at eFlex.

We are looking for a disciplined and detail-oriented QA Support Specialist to join our team. This is a straightforward, execution-focused manual testing role; it is not an automation-heavy or complex QA engineering position.

Your primary objective is the high-volume, repeatable validation of checkout flows to identify functional discrepancies between different site environments (specifically comparing two sides of an A/B test distinguishable by URL parameters). You will ensure that every step of the customer journey—from landing page to successful checkout—is seamless and error-free across all devices.

What you'll be doing:

• A/B Test Comparison: Ensure functionality matches perfectly between two sides of an A/B test by methodically comparing behaviors across different URL parameters.
• Execution of Predefined Flows: Follow strict testing checklists to validate "happy paths" (e.g., adding products to cart, applying Gift With Purchase (GWP) items, and completing checkouts).
• High-Volume Repetition: Run the same flows repeatedly across various environments with unwavering consistency and accuracy.
• Environmental Comparison: Methodically compare behavior between different URLs/environments and flag even the slightest functional discrepancies.
• Issue Identification & Reporting: Surface checkout blockers and functional inconsistencies.
• Console Error Reporting: Identify and capture console errors. Note: This requires identification and clear reporting, not deep technical debugging.
• Cross-Platform Validation: Perform manual testing across Desktop (Chrome) and Mobile (Android-Chrome/iOS-Safari).
• Documentation: Log issues with clear reproduction steps, screenshots/videos, and severity levels.
• Logging: Maintain daily testing logs and summary reports to provide visibility into site health.

Typical Work Flow Example:

1. Navigate to a specific e-commerce site.
2. Add a product to the cart and apply a GWP item.
3. Proceed through the checkout funnel.
4. Compare: Note any differences in UI or functionality between the standard site and the Nostra path.
5. Report: Capture any blockers or console errors found during the process and log them immediately.

Qualifications and Requirements:

• Experience: 1–3 years of relevant experience in manual QA or web testing.
• Execution-Minded: This role is built for someone who thrives on process and volume; you must be comfortable performing repetitive tasks with a high degree of precision.
• Technical Requirement: Ability to use Browser DevTools to spot and record console errors (deep code analysis is not required).
• E-Commerce Familiarity: Understanding of standard e-commerce flows (Cart, GWP, Checkout, and Payment Gateways).
• Communication: Strong written English skills to ensure bug reports are clear and easily understood by the development team.

What Success Looks Like:

• Early Detection: You catch functional discrepancies and checkout blockers before they impact the broader user base.
• Precision Reporting: Your bug reports are clear, reproducible, and require no back-and-forth for clarification.
• Reliability: You can execute daily testing checklists and volume targets with minimal oversight while maintaining total accuracy.

Benefits and Perks:

• Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
• Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
• Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
• Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.
• Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!

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