Job Description

We are seeking a highly skilled Salesforce Technical Lead to lead the design, development, and implementation of enterprise Salesforce solutions across Sales Cloud and Service Cloud. The ideal candidate will possess strong technical expertise in Salesforce architecture, Apex development, Lightning Web Components (LWC), integrations, and CRM business processes. This role is responsible for providing technical leadership, mentoring development teams, driving solution design, and ensuring the successful delivery of scalable, secure, and high-performing Salesforce applications. Job ID: 137624

Responsibilities

• Lead solution architecture and technical design for Salesforce Sales Cloud and Service Cloud implementations.
• Translate business requirements into detailed technical specifications, system designs, and scalable Salesforce solutions.
• Design and implement Salesforce data models, security models, sharing rules, and role hierarchies.
• Develop and maintain Apex classes, Apex triggers, batch jobs, asynchronous processing, Lightning Web Components (LWC), Aura Components, and Visualforce pages.
• Configure and customize Sales Cloud features including Leads, Opportunities, Forecasting, Products, Price Books, and Quoting.
• Configure and optimize Service Cloud capabilities including Case Management, Entitlements, Service Console, Knowledge Base, and Omni-Channel routing.
• Design and implement integrations using REST APIs, SOAP APIs, JWT authentication, GraphQL, Kafka, ESB, and microservices-based architectures.
• Conduct code reviews, enforce development best practices, and mentor junior developers.
• Collaborate with business stakeholders, architects, QA teams, and project managers throughout the project lifecycle.
• Support testing activities, including unit testing, system testing, defect resolution, and user acceptance testing.
• Manage deployments and CI/CD processes using tools such as Copado, Jenkins, Git, and Bitbucket.
• Ensure compliance with organizational standards related to security, performance, governance, and data quality.
• Troubleshoot and resolve complex technical issues while optimizing application performance and scalability.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 8+ years of Salesforce development experience, including hands-on experience with Sales Cloud and Service Cloud.
• Strong expertise in Apex, Apex Triggers, Lightning Web Components (LWC), Aura Components, and Visualforce.
• Experience designing and developing Salesforce integrations using REST APIs, SOAP APIs, JWT authentication, and GraphQL.
• Strong understanding of Salesforce platform architecture, security models, sharing rules, and governor limits.
• Experience with Salesforce Flows and automation frameworks.
• Knowledge of SOQL optimization, bulkification techniques, and performance tuning.
• Experience with API-led integration architectures, microservices, Kafka, or ESB platforms.
• Strong understanding of CRM business processes, including lead management, opportunity management, and case lifecycle management.
• Experience leading technical teams and conducting code reviews.
• Experience working within Agile and Scrum development methodologies.
• Strong analytical, problem-solving, and communication skills.
• Salesforce Certifications.

Preferred Requirements

• Experience with Copado DevOps and Salesforce CI/CD implementation.
• Knowledge of Service Cloud Console customization and advanced Omni-Channel implementations.
• Experience integrating Salesforce with cloud platforms and third-party enterprise applications.
• Familiarity with DevOps practices, automated testing frameworks, and release management processes.
• Experience with contact center solutions and customer service transformation initiatives.
• Strong stakeholder management and technical leadership experience.
• Additional Salesforce certifications, including Application Architect or System Architect credentials, are highly desirable.

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Tags

Similar Jobs